Terms & Conditions

General Terms and Conditions

Valid at the time of booking with Black Pearl Oman

By booking our services, you acknowledge and accept the following terms and conditions, which govern the provision of our travel and destination management services.

1. Booking & Confirmation

All bookings are confirmed upon receipt of the required deposit and, where applicable, a signed agreement or booking confirmation.

Prices quoted are valid at the time of quotation and may be subject to change until the booking has been officially confirmed.

A booking is considered confirmed only once the required deposit has been received and the applicable services have been confirmed by Black Pearl Oman.

2. Payment Terms

A deposit of 30% to 50% of the total amount is required to confirm most bookings, depending on the type, duration, season and specific conditions of the service.

The remaining balance must generally be settled 10 to 30 days prior to arrival, depending on the package, group size, season and agreed booking conditions.

Payments may be made by bank transfer or through other payment methods agreed in advance.

All bank charges and transfer fees are the responsibility of the remitter. Black Pearl Oman must receive the full invoiced amount, net of any bank charges or deductions.

3. Cancellation Policy

Cancellations must be submitted in writing and will be effective from the date they are received by Black Pearl Oman.

Unless otherwise specified in the booking confirmation or agreed in writing, the following cancellation charges apply:

• 30 to 21 days prior to arrival: 25% of the total booking amount will be retained.
• 20 to 11 days prior to arrival: 50% of the total booking amount will be retained.
• 10 to 0 days prior to arrival: 100% of the total booking amount will be retained.
• No-show: 100% of the total booking amount will be retained and no refund will be issued.

Certain services provided by third parties, including hotels, airlines, transportation providers, activities or other suppliers, may be subject to separate cancellation and refund conditions. Where applicable, these conditions will apply in addition to or instead of the standard Black Pearl Oman cancellation policy and are beyond our control.

4. Amendments & Changes

Requests to modify an itinerary or confirmed booking are subject to availability and may result in additional charges.

Any amendment requested after final confirmation will be charged according to the additional costs incurred by Black Pearl Oman and/or its suppliers.

Changes to accommodation, transportation, activities or other services may also be subject to the cancellation and amendment conditions of the relevant supplier.

5. Client Responsibilities

Clients are responsible for ensuring that they hold all valid travel documents, passports, visas, permits and travel insurance required for their journey.

We strongly recommend comprehensive travel insurance covering, where applicable, medical expenses, accidents or injuries, delays, cancellations, lost baggage and other travel-related risks.

Clients are expected to respect Omani laws, local customs, cultural traditions, dress codes, environmental guidelines and safety instructions throughout their journey.

Black Pearl Oman reserves the right to refuse or discontinue participation in an activity or tour in cases of inappropriate, disruptive or unsafe behaviour. In such circumstances, no refund will be due.

6. Limitation of Liability

Black Pearl Oman takes every reasonable measure to provide safe, reliable and high-quality travel experiences. However, we cannot be held responsible for circumstances beyond our reasonable control, including:

• Delays, cancellations or changes resulting from weather conditions, strikes, political instability, road closures or other unforeseen circumstances.
• Loss, theft or damage to personal belongings.
• Injuries arising from optional, independent, unguided or self-directed activities.
• Changes or failures relating to services provided directly by third-party suppliers.

Where Black Pearl Oman acts as an intermediary for third-party services, our responsibility is limited to the proper arrangement of the services booked through us, subject to applicable law and the terms imposed by the relevant supplier.

To the extent permitted by applicable law, our liability shall not exceed the total value of the services booked through Black Pearl Oman.

7. Force Majeure

Black Pearl Oman shall not be held responsible for any failure, delay, modification or cancellation resulting from circumstances beyond our reasonable control, including natural disasters, extreme weather, pandemics, epidemics, government restrictions, civil unrest, strikes, road closures or other force majeure events.

In such circumstances, we will make reasonable efforts to provide alternative arrangements, reschedule services or offer suitable alternatives where possible. Any additional costs arising from such changes may be payable by the client.

8. Intellectual Property

All content published on the Black Pearl Oman website, brochures, social media channels and other promotional materials, including text, photographs, graphics, logos, itineraries and other original materials, remains the property of Black Pearl Oman or its respective licensors.

Such content may not be reproduced, copied, distributed, modified or used for commercial purposes without prior written authorization.

9. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of the Sultanate of Oman.

Any dispute arising in connection with these Terms and Conditions or the services provided by Black Pearl Oman shall be subject to the applicable jurisdiction of the Sultanate of Oman.

Black Pearl Oman reserves the right to update these Terms and Conditions from time to time. The version applicable to a booking will be the version in force and accepted at the time of confirmation