Privacy Policy
At Black Pearl, we safeguard your privacy and ensure the security of your personal data. This Privacy Notice explains how we collect, use, store and protect your data, in accordance with the general principles of information protection.
What Information We Collect
We may collect the following personal information:
- Full name, email address, telephone number and country of residence
- Passport details, where required for specific activities or bookings
- Payment information, processed securely via trusted payment gateways
- Travel preferences, special requests or accessibility requirements
- Records of communications, such as emails, messages or forms submitted through our website
All data is collected directly from you during the booking process or through direct contact.
How We Use Your Data
Your personal data is used exclusively for the following purposes:
- Managing bookings and confirming services
- Communicating itinerary details, confirmations and updates
- Improving our services and personalising future travel experiences
- Complying with legal obligations, including those relating to health, safety and official reporting
We do not use your data for automated profiling or for unauthorised promotional purposes.
Sharing and Disclosure of Data
We do not sell or share your personal data with third parties for marketing purposes. We may disclose information only in the following circumstances:
- With trusted partners (hotels, transport providers, guides), solely to fulfil your booking
- When required by law or to comply with governmental regulations
- To protect the rights, property or safety of Black Pearl Oman, our clients or the public
All partners are bound by confidentiality agreements and data protection standards.
Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure.
Sensitive information is stored securely and is accessible only to authorised personnel.
Data Retention We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Notice or as required by Omani law.
Upon expiry of this period, data will be securely deleted or anonymised.
Your Rights You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of inaccurate data
- Object to or restrict certain types of processing
- Withdraw consent at any time, where applicable
To exercise these rights, please contact us at: info@blackpearl-travel.com
We will respond to your request within 30 days.
Cookies and Website Usage
Our website uses cookies to enhance user experience, analyse traffic and optimise functionality.
Cookies are small text files stored on your device. You can manage them through your browser settings.
Please note: disabling cookies may limit certain features of the website.
Changes to This Privacy Notice
We may update this Privacy Notice periodically to reflect changes in our practices or legal requirements.
Any amendments will be published on this page with an updated effective date.
We encourage you to review this Notice regularly.