Privacy Policy
At Black Pearl, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store and safeguard your data in accordance with general data protection principles.
What Information We Collect
We may collect the following personal information:
- Full name, email address, phone number and country of residence
- Passport details, if required for specific activities or bookings
- Payment information, processed securely through trusted payment gateways
- Travel preferences, special requests or accessibility needs
- Communication records, such as emails, messages or forms submitted via our website
- All data is collected directly from you during the booking process or through direct contact.
How We Use Your Information
We use your personal data solely for the following purposes:
- To process bookings and manage your reservations
- To communicate about your itinerary, confirmations and updates
- To improve our services and personalize future travel experiences
- To meet legal obligations, including health, safety and official reporting requirements
- We do not use your data for automated decision-making or profiling.
Data Sharing & Disclosure
We do not sell or share your personal information with third parties for marketing purposes.
We may disclose your data only when necessary:
- With trusted partners such as hotels, transport providers and activity operators, strictly to fulfill your booking
- When required by law or to comply with government, tax or safety regulations
- To protect the rights, property or safety of Black Pearl Oman, our clients or the public
- All partners are bound by confidentiality agreements and data protection standards.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration or disclosure.
Sensitive data is stored securely and accessible only by authorized personnel. Our systems are regularly reviewed to ensure ongoing protection.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by Omani law.
Once no longer needed, your data will be securely deleted or anonymized.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of inaccurate data
- Object to or restrict certain types of processing
- Withdraw consent at any time, where applicable
To exercise any of these rights, please contact us at:
We will respond within 30 days.
Cookies and Website Usage
Our website uses cookies to enhance user experience, analyze traffic and improve functionality.
Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings.
Please note: disabling cookies may limit access to certain features of our site.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any revisions will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Privacy Statement
At Black Pearl, we safeguard your privacy and ensure the security of your personal data. This Privacy Notice explains how we collect, use, store and protect your data, in accordance with the general principles of information protection.