Privacy Policy
Privacy Notice
Effective at the time of use or booking with Black Pearl Oman
At Black Pearl Oman, we are committed to protecting your privacy
and ensuring the security of your personal information. This Privacy Notice
explains how we collect, use, store and protect your personal data when you
contact us, make a booking or use our website and services.
We process personal information in accordance with applicable data protection principles and the laws and regulations of the Sultanate of Oman.
1. What Information We Collect
Depending on the services requested and the nature of your booking, we
may collect the following information:
- Full name, email address, telephone
number and country of residence
- Passport or identification details, where required for specific bookings, activities, transportation
or official requirements
- Payment information, processed securely through trusted payment providers or financial
institutions
- Travel preferences, special requests and
accessibility requirements
- Booking and travel information, including itinerary details and service requirements
- Communication records, such as emails, messages, enquiries or forms submitted through
our website
We collect personal information directly from you during the enquiry, booking or travel process, or when you communicate with us.
2. How We Use Your Information
We use your personal data only when necessary for legitimate business,
contractual or legal purposes, including to:
- Process and manage bookings and
reservations
- Confirm and deliver the travel services
you have requested
- Communicate itinerary details,
confirmations, changes and important travel information
- Coordinate services with hotels,
transport providers, guides and other suppliers involved in your booking
- Respond to enquiries and provide customer
support
- Improve our services and, where
appropriate, personalize future travel experiences
- Comply with applicable legal, regulatory,
health, safety and official reporting requirements
We do not use your personal information for automated decision-making or
profiling that produces legal or similarly significant effects.
We do not use your personal information for unauthorized promotional or marketing purposes.
3. Sharing and Disclosure of Personal Data
We do not sell, rent or otherwise provide your personal information to
third parties for their own marketing purposes.
Where necessary to provide the services, you have requested, we may
share relevant information with trusted service providers, including:
- Hotels and accommodation providers
- Transportation companies and drivers
- Licensed guides and activity providers
- Local partners and other suppliers
involved in your itinerary
Information is shared only to the extent reasonably necessary to fulfil
your booking or provide the requested service.
We may also disclose personal information:
- When required by applicable law or
governmental authorities
- When necessary to comply with legal,
regulatory or official requirements
- To protect the rights, property or safety
of Black Pearl Oman, our clients, employees or the public
- Where necessary to prevent fraud, misuse
or other unlawful activity
We expect our relevant service providers and partners to handle personal information appropriately and in accordance with applicable confidentiality and data protection requirements.
4. Data Security
Black Pearl Oman implements appropriate technical and organizational
measures designed to protect personal information against unauthorized
access, loss, alteration, misuse or disclosure.
Sensitive information is handled and stored securely and access is
restricted to authorized personnel and service providers who require the
information to perform their responsibilities.
While we take reasonable measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
5. Data Retention
We retain personal information only for as long as reasonably necessary
to:
- Provide and administer the requested
services
- Fulfil contractual or business
requirements
- Comply with applicable legal, accounting
or regulatory obligations
- Resolve disputes or enforce applicable
agreements
Once personal information is no longer required, it will be securely deleted, anonymized or otherwise disposed of in accordance with applicable requirements.
6. Your Rights
Subject to applicable law, you may have the right to:
- Access the
personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where applicable
- Object to or request restriction of certain types of processing
- Withdraw consent where processing is based on your consent
Requests relating to your personal information can be submitted to:
We will review and respond to legitimate requests within the period required by applicable law.
7. Cookies and Website Usage
Our website may use cookies and similar technologies to improve
website functionality, enhance user experience, understand website traffic and
help us optimize our online services.
Cookies are small text files stored on your device when you visit a
website.
Where applicable, you can manage or disable cookies through your browser
settings or available cookie controls.
Please note that disabling certain cookies may affect the functionality or performance of some areas of our website.
8. Third-Party Websites
Our website may contain links to third-party websites or services.
Black Pearl Oman is not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy notices of any third-party website before providing personal information.
9. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes
in our services, business practices or applicable legal and regulatory
requirements.
Any updates will be published on this page together with the revised
effective date.
We encourage you to review this Privacy Notice periodically to remain informed about how we handle personal information.
10. Contact Us
If you have any questions about this Privacy Notice, our handling of
personal information, or wish to exercise any applicable privacy rights, please
contact us at:
Black Pearl Oman
Muscat, Sultanate of Oman